# Billing address Source: https://docs.ahaslides.com/account-management/billing-address Add billing address and other information into your receipt by updating the Billing Address section in your account profile. Add your billing address and other information so it appears on your receipt. Log in to your AhaSlides account. Go to **My Profile**, or use [this link](https://presenter.ahaslides.com/apps/user-profile) directly. Fill in the **Billing Address** section with your details. Click **Update profile**. Update your billing details **before** making a purchase — existing invoices cannot be amended after payment is processed. See [Billing information and Invoice/Receipt](/after-purchase/billing-information-and-invoicereceipt) for more on invoices and billing. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Change or reset your password Source: https://docs.ahaslides.com/account-management/change-or-reset-your-password Change your password for security reasons, or reset it if you forget it, from My Profile or the password reset page. You can change or reset your password for security reasons, or reset it if you forget it. Click your **profile icon** in the top-right corner, then select **My Profile**. Scroll down to **Change password**. Type your **Current Password** and **New password**. Click **Update password**. That's it. You've successfully updated your password! Go to [presenter.ahaslides.com/pages/forgot-password](https://presenter.ahaslides.com/pages/forgot-password). Type in your email address using **only lowercase letters**. Capital letters might prevent the system from recognizing your address. Click **Reset Password**. Follow the instructions sent to your email to reset your password. ### Didn't receive the password reset email? If the reset email hasn't shown up after a few minutes, try the following before requesting another one: 1. **Check your spam/junk folder** — the reset email is sometimes filtered there, especially on corporate or school email accounts. 2. **Confirm you typed the right email, all in lowercase** — an email with capital letters, a typo, or the wrong address (e.g. a work alias instead of your sign-up email) won't match your account. 3. **Wait a few minutes and check again** — delivery is occasionally delayed rather than lost. 4. **Search your inbox for "AhaSlides"** rather than scrolling, in case it landed in a different folder or tab. If you've tried all of the above and still haven't received the email, email [hi@ahaslides.com](mailto:hi@ahaslides.com) so an agent can verify your account's email and resend the reset link. **Signed up with Google or Microsoft?** Your account starts without an AhaSlides password, but you can set one yourself — you don't need to contact support. Open your account settings the same way as in the **Change Password** steps above, go to the **Password** section, type a new password and save. You won't be asked for a current password, because there isn't one yet. After that you can sign in either with your email and your new password, or with the Google or Microsoft button as before. **Enterprise single sign-on (SSO) accounts are the exception.** If your organisation signs you in through SSO, the reset page will tell you to use the Single Sign-On option instead — password recovery is deliberately disabled for those accounts. Ask whoever administers your organisation's SSO for help signing in. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Change your email address on AhaSlides Source: https://docs.ahaslides.com/account-management/change-your-email-address-on-ahaslides Change the email address linked to your AhaSlides account from My Profile in a few quick steps. Find out how you can change the email address linked to your AhaSlides account. ## Change Your Email Address Log in to your AhaSlides account and go to **My Profile**. Scroll down to **Change email** and click **Edit**. Enter your new email address and confirm your current password. Click **Update email**. Your account email will be updated immediately, and you'll use the new address the next time you log in. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Deleting your AhaSlides Account Source: https://docs.ahaslides.com/account-management/deleting-your-ahaslides-account How to permanently delete your AhaSlides account, and what happens to your subscription, presentations, and response data. You can delete your AhaSlides account at any time. If you change your mind, you might not be able to recover it. ## What Deleting Your Account Means Account deletion is **permanent and cannot be undone**. * Your current AhaSlides subscription will end immediately. * Your presentations will be permanently removed and cannot be recovered. * All the response data you have collected will be lost. If you don't wish to delete your account entirely, consider changing your name, email address, or email preferences instead. ## Delete Your Account Go to the [My Profile page](https://presenter.ahaslides.com/apps/user-profile) and choose **Account deletion**. Click **Delete this account**, then click **Continue deletion**. Choose a reason for account deletion and confirm by typing the email address connected to your account. Click **Delete account**. If you delete your account by mistake, email [hi@ahaslides.com](mailto:hi@ahaslides.com) immediately. Recovery may be possible if you act quickly, but it is not guaranteed once deletion is confirmed. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Log out of all other devices Source: https://docs.ahaslides.com/account-management/how-to-log-out-of-ahaslides-from-all-other-devices-and-browsers The Log out everywhere function on AhaSlides will log you out from all other devices and browsers. The **Log out everywhere** function on AhaSlides will log you out from all other devices and browsers. While in your AhaSlides account, go to [My profile](https://presenter.ahaslides.com/apps/user-profile). Choose **Log out everywhere else**. Press **Log out** — this will log you out from all other devices and browsers. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Unsubscribe from emails & newsletters Source: https://docs.ahaslides.com/account-management/how-to-unsubscribe-from-emails-and-newsletters Unsubscribe from AhaSlides marketing emails at any time by turning off the email types you don't want under Email preferences in My Profile. If you no longer wish to receive emails from AhaSlides, you can unsubscribe from our mailing list at any time. ## Unsubscribe from Marketing Emails To stop receiving marketing emails, change your email preferences directly in your account: Log in and open **My Profile** from your account menu. Scroll to the **Email preferences** section. Each email type has its own toggle — **Feature updates and protips**, **General useful content**, and **Special deals and promotions**. Switch off the ones you no longer want to receive. Click **Save changes**, and you're all set! You can return to **Email preferences** and switch any email type back on whenever you like. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Sharing your AhaSlides account Source: https://docs.ahaslides.com/account-management/sharing-your-ahaslides-account Each AhaSlides account is personal — sharing it with other users violates the Terms of Use and can cause unexpected bugs or accidental data loss. Each AhaSlides account is personal, which means you should not share your account with other users. Sharing an account is not supported since it's a violation of our [Terms of Use](https://ahaslides.com/terms/), and unexpected bugs might occur. Sharing an account can also cause response data to be overwritten or permanently lost. The presenter needs a personal account for security reasons — results might be accidentally wiped out if another presenter logs in and changes the questions after any previous sessions conducted with the same presentation. Use team workspaces and collaborative editing features to work with others instead. Are you looking to collaborate with other presenters? Check out [How to Collaborate on Presentations](/features-and-functions/how-to-collaborate-on-presentations-and-folders). [Sign up here](https://presenter.ahaslides.com/pages/register) — it's free! ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Billing Information and Invoice/Receipt Source: https://docs.ahaslides.com/after-purchase/billing-information-and-invoicereceipt Access and download invoices and receipts directly from AhaSlides. Update your billing details before paying so invoice information is correct. At AhaSlides, we make it convenient for customers to access and download invoices and receipts directly from our website. To receive your invoices with the correct information, please **update your billing details before making the payment.** Changes you make will only show up on new invoices. Old invoices will still retain the information when they were created. Our company is a **non-GST registered** company - we don't collect any tax from our customers. Therefore, **we don't have tax invoices**. ## Change billing information Log in to your AhaSlides account. Click on your profile image and select **Billing**. Or go to the [My Plan](https://presenter.ahaslides.com/apps/user-plan) page, then click the **Manage** button. On the billing page, update your information: * Scroll down to the **'Billing information'** section, then click on **Update Information**. * Fill in the required billing details, then scroll down and click **Save** to confirm the changes. ## Download invoice or receipt with billing information Once you've updated your billing information, you can effortlessly download your invoices or receipts: Navigate to your **Invoice History** and click on the specific invoice you want to download. You'll be redirected to a page where you can choose to download either your invoice or receipt. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Cancelling Your AhaSlides Subscription Source: https://docs.ahaslides.com/after-purchase/cancelling-your-ahaslides-subscription Turn off auto-renewal on your AhaSlides subscription. Monthly plans renew after 1 month, and Yearly plans renew after 1 year. Find out how to turn off the auto-renewal of your subscription. ## How to cancel (turn off the auto-renewal of) your subscription Monthly plans will **renew automatically after 1 month**, and Yearly plans will **renew automatically after 1 year**. We will send you a **reminder email 2 weeks before your subscription is renewed**. You can **turn off auto-renewal anytime** on AhaSlides, by using: ### 1. The 'Cancel subscription' button on the [My Plan](https://presenter.ahaslides.com/apps/user-plan) page If this option doesn't work, please try the second option below. After clicking the button, select **Continue to cancel** to turn off auto-renewal. You'll keep full access to all paid features until the end of the period you've already paid for. ### 2. The 'Manage' button on the My Plan page If the button above isn't showing, cancel through the billing portal instead. On the [My Plan](https://presenter.ahaslides.com/apps/user-plan) page, under the **Billing** section, click **Manage** to open the secure Stripe billing portal, then follow the prompt to cancel your subscription. This turns off auto-renewal in the same way — you'll keep full access to all paid features until the end of the period you've already paid for. ## What happens to my presentations when my account is downgraded? All of the existing presentations and results will remain in your account if you cancel your subscription. You will still have access to the free account features but will no longer have access to the paid features. ## Frequently Asked Questions There's no pause/freeze option. To stop paying without losing anything, **cancel** (turn off auto-renewal): you keep full paid access until the current period ends, and then the account automatically drops to the Free plan. On the Free plan, you can still view your existing presentations and reports, and keep editing and presenting — but a presentation with more than 5 Quiz and 3 Unscored slides can only be run live with up to 3 participants (enough to test, not to run the full event). Nothing is deleted; resubscribe anytime to unlock full paid-plan participant limits again. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # How to Change/Update Your Subscription/Plan Source: https://docs.ahaslides.com/after-purchase/how-to-change-your-subscription Manage your AhaSlides subscription from the Billing section. Upgrade, downgrade, or adjust licenses; downgrades convert to a credit balance. Managing your AhaSlides subscription is straightforward. Whether you're looking to upgrade for more features or downgrade to a different tier, you can make these changes directly from your account in just a few steps. ## Upgrading or downgrading your plan Log in to your AhaSlides account and open the **Billing** section. You can get there in two ways: * Click on your profile image and select **Billing**, or * Click the **Manage** button under the **Billing** section on the **My Plan** page. Click **Update subscription**. Click **Select** next to the plan you want to switch to, adjust the quantity of licenses (if you want to buy more for your [team plan](/payment/purchasing-multiple-licenses-for-ahaslides-team-plan-subscription) or reduce the number of members), then click **Continue**. Select **Confirm** to confirm your updates. ## What happens when you downgrade If you are downgrading, **the excess amount will be converted to a credit balance** that can be used for your **next renewal or future purchases/upgrades**. For example, a user downgrading from a Pro Yearly plan to an Essential Yearly plan would see the difference returned as a credit balance on their account, ready to apply to a future charge. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Refund Policy Source: https://docs.ahaslides.com/after-purchase/refund-policy Cancel within 14 days of subscribing and you haven't used AhaSlides at a live event? You'll receive a full refund within 5-10 business days. Find out if you are eligible for a refund during our 14-day refund period. If you wish to cancel **within fourteen (14) days** from the day you subscribed, and you **have not successfully used AhaSlides at a live event**, you will receive a full refund. In order to request a refund, please reach out to us at [hi@ahaslides.com](mailto:hi@ahaslides.com). We will take action to send you the refund immediately **if you meet the above mentioned criteria** and you will receive the amount in your bank account within **5-10 business days, depending on your bank**. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Export data to Excel Source: https://docs.ahaslides.com/after-the-presentation/export-data-to-excel After your presentation, export all response data to a single Excel file so you can analyse which answers each participant selected or submitted. After your presentation, you can export response data to Excel for analysis, letting you track which answers each participant selected or submitted. This gives you valuable insight into your audience and helps you improve future presentations. Looking to export **images** of your slides with the responses they received — as a PDF or JPGs — instead? See [Export slides to PDF/Images](/after-the-presentation/export-slides-to-pdf-images). The **Export data to Excel** feature is available on the **Edu Small, Edu Medium, Edu Large, Essential, Pro, and Enterprise** plans. You can export your questions and the responses they received into a single Excel file. The file contains several sheets covering your presentation and your audience's responses: 1. **Slides** — The question on each slide, plus the dates each slide was created and last modified. 2. **Question options** — The multiple-choice answer options for any Poll slide or Pick Answer quiz slide. 3. **Participants** — The IDs, names, organisations and emails of your participants, if they entered them during your presentation. This information can be gathered on certain slide types (such as an Open-Ended slide with additional fields set up) or by [collecting your audience's information](/features-and-functions/collecting-audience-information) when they join. 4. **Quiz Answers** — The responses participants gave to quiz slides (Pick Answer, Short Answer, Match Pairs, Correct Order and Categorise), along with the date and time they submitted them, the time they spent, and the scores they received. 5. **Opinion Answers** — The responses participants gave to opinion slides (Poll, Open-Ended, Word Cloud, Rating Scale, Brainstorm and [2×2 Matrix](/using-slide-types/using-the-2x2-matrix-slide)), along with the date and time they submitted them. 6. **Reactions** — The emoji reactions your participants submitted during the event. 7. **Q\&A** — Any questions submitted to you on a Q\&A slide, how many upvotes they received, and whether they were marked as answered. 8. **Private feedback** — Each participant's rating of your presentation (out of 5) and any private comments they left for you. 9. **Individual leaderboard** — The final standings of your participants in the presentation's quiz, if you held one. 10. **Team Leaderboard** — The final standings of your participants' teams in the presentation's quiz, if you held one. Want to see the format before you export? [Open a sample exported file](https://docs.google.com/spreadsheets/d/1-gujKhykkC7VCZIz_QLDDxi8j5ZWzMcdF23lbnd5EBk/edit?usp=sharing) filled with example data to see how these sheets are laid out. ## How to export your data to Excel The export file becomes available around **5 minutes** after you open the Report page. Open the [Presentation Report](/after-the-presentation/your-ahaslides-presentation-report), click **Export**, and select **Excel**. Your download will start automatically once the file has been prepared. ## Export a single session If your presentation has more than one session, you can export just one of them instead of the whole report: 1. Open the [Presentation Report](/after-the-presentation/your-ahaslides-presentation-report#viewing-the-report-of-each-session) and click the **Session list** box next to the presentation owner's name. 2. Select the session you want to export. 3. Click **Export** and choose **Excel**. The file will contain only that session's data. To export everything again, reopen the **Session list** and choose **All sessions** before you export. A new session is recorded automatically each time anyone [resets the presentation's results](/after-the-presentation/resetting-the-results), so your earlier sessions stay available to export on their own. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Export slides to PDF/Images Source: https://docs.ahaslides.com/after-the-presentation/export-slides-to-pdf-images After your presentation, export still images of all your slides, complete with the responses they received, as a PDF or a ZIP of JPG images. After your presentation, you can export still images of all your slides, complete with the responses they received from your audience. You can export these images as either a PDF or as JPGs. Looking to export the response **data** instead — a spreadsheet of which answers each participant selected or submitted? See [Export data to Excel](/after-the-presentation/export-data-to-excel). The Export to PDF/JPG feature is only available to paid plan users. When you export a **PDF**, you can choose whether to include your private [speaker notes](/features-and-functions/adding-notes-to-your-presentation). If your slides contain speaker notes, the download dialog shows an **Include speaker notes** checkbox, ticked by default — leave it ticked to add your notes to the PDF as annotations, or untick it to export your slide content and audience responses only. This option applies to PDF exports only; a JPG (image) export never includes speaker notes. A PDF export produces a single document with one page per slide. A JPG export produces a downloadable ZIP folder containing one JPG image for each of your slides. ## How to export your slide images There are three places you can export your slides from: **1. From the Share menu.** Click the **Share** button in the presentation editor, or right-click the presentation on the **My Presentations** page and choose **Share**. In the **Share** menu, open **Download**, then choose **Export as PDF** or **Export as images**. **2. From the menu next to the presentation name.** Click the caret (˅) beside the presentation's name in the editor, open **Download**, then choose **Export as PDF** or **Export as images**. **3. From the Presentation Report.** Click **View Presentation Report** in the presentation editor, or click the **Report** button for the presentation on the **My Presentations** page, to open the [Presentation Report](/after-the-presentation/your-ahaslides-presentation-report). From there, click **Export** and select **PDF** or **Images**. You will then be able to choose which version to download: * **Previous version** — your last generated version. * **Download latest version** — a freshly generated version. Your download will begin automatically once the file is ready. ## Can I export to PowerPoint? AhaSlides does not currently offer a direct export to PowerPoint (PPT or PPTX). The slide export produces a **PDF** or a **ZIP of JPG images** only, as described above. If you need your slides elsewhere, you have two options: * **A visual copy of your slides** — export to PDF or Images above, then insert those files into your PowerPoint deck. * **Your response data** — export the results as a spreadsheet instead. See [Export data to Excel](/after-the-presentation/export-data-to-excel). Going the other way — bringing an existing PowerPoint deck *into* AhaSlides — is supported. See [Importing a PowerPoint presentation or PDF file](/features-and-functions/importing-a-powerpoint-presentation-or-pdf-file). ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Getting Feedback on your Presentation Source: https://docs.ahaslides.com/after-the-presentation/getting-feedback-on-your-presentation At the end of your presentation, let your audience leave a star rating and written comments, then review it all in your Presentation Report. At the end of your presentation, you can allow your audience to leave feedback in the form of a rating and written comments. ## Allowing presentation feedback To let your participants give feedback at the end of your presentation, go to **Settings > Other settings > Allow audience feedback**. On the last slide of your presentation, click the tab labelled **Get Feedback** on the right side of the slide. In the feedback side panel that opens, click the **Get Feedback** button to let each participant give feedback from their mobile device. ## The audience interface When giving feedback from their mobile devices, your audience can do two things: 1. Rate your presentation between 1 and 5 stars. 2. Leave written feedback about your presentation. ## Where to find your presentation feedback You can see all collected feedback in your [Presentation Report](/after-the-presentation/your-ahaslides-presentation-report). To access it, click the **View presentation report** button in the top-right toolbar, then click the **Feedback** button to see your presentation feedback. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # How to Recover a Deleted Presentation Source: https://docs.ahaslides.com/after-the-presentation/how-to-recover-a-deleted-presentation Accidentally deleted a presentation? Restore it in a few clicks from the Trash folder in your AhaSlides account. Accidentally deleted a presentation? Don't worry — you can recover it by following these steps. Log in to your AhaSlides account, then open the left-side menu and select **Trash**. The Trash folder lists all the presentations you've recently deleted. Scroll through the list to locate the one you want to recover. Click the **Restore** button next to it. Your presentation is moved back to your main list of presentations, where you can edit or present it as usual. The **Trash** folder holds deleted presentations. Surveys built with the [Surveys tool](/using-slide-types/using-the-surveys-tool) are a separate item type and are not listed there, so a deleted survey can't be restored from Trash. Now you're all set — your presentation is back and ready to go. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Publish a presentation as a template Source: https://docs.ahaslides.com/after-the-presentation/publishing-presentation-template-library Publish your own presentations to the AhaSlides Template Library for other users to copy, and learn how to download templates published by others. You can publish your own presentations for public use in the [Template Library](/getting-started/ahaslides-template-library). You can also browse the Template Library to download presentations that other users have published. When you publish a presentation to the Template Library: * Any user can get a copy of it, along with your notes. Your notes can be a helpful guide for others on how to use the slides. * Your name appears as the creator of the published presentation in the Template Library. * Any response data in your published presentation is shown in the Template Library. However, when someone downloads the presentation as a template, the audience response data does not copy across. ## Option 1: On the editor 1. While editing your presentation, go to the **Share** menu. 2. Under **Publish to Template Library**, press the **Publish** button. ## Option 2: In the Templates tab 1. Click the **Templates** tab in the left sidebar and press **Publish your own**. 2. Choose the presentation(s) you want to publish and press **Publish**. ## Unpublishing a presentation from the Template Library To remove your published presentation from the Template Library, head to the editor of that presentation, click **Share**, open the **Publish** section, and click **Unpublish**. Unpublishing your presentation from the Template Library does not affect any copies that other users already downloaded from it. ## Downloading other users' presentations from the Template Library 1. Open the Templates section, then use the search bar to search for a template. 2. Browse the templates and press the **Get Template** button. 3. The presentation is copied to your account *with* the presenter notes but *without* the audience response data. With everyone's contributions, the Template Library keeps growing — check back regularly for new presentations published by fellow users. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Refer your friends to AhaSlides Source: https://docs.ahaslides.com/after-the-presentation/refer-your-friends-to-ahaslides Earn rewards by inviting friends to AhaSlides — when someone signs up with your referral link and subscribes, you earn a reward and they get a discount. The **AhaSlides Referral Program** lets existing users earn rewards by inviting friends, colleagues, or teammates to try AhaSlides. From **September 2026**, when someone signs up using your referral link and becomes a paying subscriber, you receive a **\$20 reward via PayPal**. At the same time, your friend receives **30% off their first subscription**. ## How the referral program works ### For you (the referrer) * From **September 2026**, earn **\$20 USD via PayPal** for every successful referral who subscribes to a paid AhaSlides plan. * There is **no limit** to how many friends you can refer. If you have a large audience to refer, we suggest joining our Affiliate Program instead — contact [hi@ahaslides.com](mailto:hi@ahaslides.com) for more information. ### For the referred friend (the invitee) * Invitees receive **30% off their first subscription** when signing up through your referral link. * The discount is applied during checkout for a paid plan. This is a limited-time offer for both the referrer and the invitee, and the program may change at any time. ## Using the referral program Log in to your AhaSlides account. Find the gift box icon at the top right of the navigation bar. If you can't see it, check [If you can't find the referral link](#if-you-cant-find-the-referral-link) below. This copies your unique referral link to your clipboard. Share your referral link with friends, colleagues, or teammates via email, social media, or messaging apps. Your referral link automatically applies the referral benefit when someone signs up. ## Getting paid for your referrals Before you can receive rewards, add your **PayPal payout details**: Find it in your dashboard. Navigate to the Rewards tab within the Referral Program section. This opens the payment details form. Fill in your PayPal account details. Confirm to save. Once your referral becomes eligible, your reward is sent to your PayPal account. You can update your payment details anytime from the **Rewards** tab. ## Tracking your referrals You can track your referral activity directly from the **Referral Program dashboard**: 1. Open the **Referral Program** section in your dashboard. 2. Go to the **Rewards** tab. There you can view your total rewards earned, active referrals, and successful referrals and payouts. ## If you can't find the referral link The gift box icon is the only place the referral link lives, so if it isn't in the top-right of your navigation bar, one of these two things is usually why: If you joined AhaSlides through someone else's referral link and haven't claimed that reward yet, you'll see a **Redeem gift** button in place of the referral icon. Redeem it first, and the referral program becomes available to you as a referrer. The top-right icons sit alongside the language and notification controls, so a heavily zoomed-in browser or a narrow window can push them out of view. Reduce your browser zoom or maximise the window and check again. Still can't find it after checking both? Email [hi@ahaslides.com](mailto:hi@ahaslides.com) and we'll check your account's referral eligibility for you. ## Program policies ### Eligibility criteria * Referred users must be **new AhaSlides users** who have not previously created an account. * The referred user must sign up using your **referral link**. * The referred user must purchase a **paid AhaSlides subscription**. ### Successful referral requirements A referral is considered successful when: * The referred user signs up through the referral link. * The referred user purchases a paid subscription. * The subscription remains active and **no refund is requested for at least 30 days**. ### Discount details * Invitees receive **30% off their first subscription**. * The discount is applied during checkout. ### Preventing abuse The following activities are not permitted: * Self-referrals. * Creating multiple accounts to generate rewards. * Fraudulent or suspicious activity. Any abuse may result in **disqualification from the program** and cancellation of rewards. ### Program modifications AhaSlides reserves the right to **modify, suspend, or terminate the Referral Program at any time**. Any updates are communicated via email or through the app. For the full policy, see the [Referral Programme Terms and Conditions](https://ahaslides.com/terms/referral-programme/). ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Resetting the Results Source: https://docs.ahaslides.com/after-the-presentation/resetting-the-results Resetting results (or clearing the responses) erases all participant submissions from your presentation, so you can reuse it for a different audience. Resetting results (or 'clearing the responses') on your presentation means that all submissions made by participants (for example votes on a poll, questions on a Q\&A or emoji reactions) will be erased from your presentation. Any content created by you (questions, poll options, etc.) will be unaffected. This allows you to reuse presentations for different audiences. Each reset will also **create a new session** in the Report: [Your AhaSlides Presentation Report](/after-the-presentation/your-ahaslides-presentation-report) ## Video and interactive demo: Resetting results (clearing responses) This video explains how to reset the result of your presentation, or a single slide: ``` You can change the link to your own presentation link, or change the size of the audience frame. This embedding feature is not officially supported, so there might be unexpected bugs. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Hide Results (Non-Quiz Slides) Source: https://docs.ahaslides.com/presenting/hide-results Hide slide results so they don't sway people who haven't answered yet — available on Poll, Open Ended, Word Cloud, Idea Board, Ranking and more slides. Avoid biased results by hiding the results in your presentation. You can hide the results from the screen so that they don't influence people who haven't answered yet. This function is available on **Poll**, **Open-Ended**, **Word Cloud**, **Idea Board**, **Ranking**, **Pin on Image**, and **Rating Scale** slides. For quiz slides, use the **Manually show correct answers** option under the general quiz settings instead. See [How to Make and Run a Quiz](/using-slide-types/how-to-make-and-run-a-quiz) for details. ## Hide results from the Edit view Select the slide you want to hide results on. Open the **Content** tab and find the **Result settings** group. Check the box **Show results manually**. To apply this setting to every slide of the same type at once, open the setting's **More actions** (⋯) menu and choose **Apply to all … slides** (for example, **Apply to all Poll slides**). **Can't find the checkbox, or is it greyed out?** Two things to check: * **The label.** In the editor the setting is called **Show results manually**, not "Hide results". The name **Hide results** belongs to the toolbar button you use while presenting (see below). * **Your plan.** Hide results is not included on every plan. If your plan doesn't include it, the checkbox still appears in the **Result settings** group but is greyed out, and clicking it opens an upgrade prompt telling you which plan you need. Your current plan is shown under **My plan** in your account. Still stuck? Email us at [hi@ahaslides.com](mailto:hi@ahaslides.com) and we'll take a look at your account. ## Hide results from the Presentation view You can hide the results during your presentation by clicking the **Hide results** icon on the toolbar. To display the results again, press **H** on your keyboard or click the **Show results** button or icon on the toolbar. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Award and deduct extra quiz points Source: https://docs.ahaslides.com/presenting/how-to-award-and-deduct-extra-points-on-an-ahaslides-quiz Manually award or deduct quiz points from a leaderboard to run bonus rounds and reward player behaviour, from a Leaderboard slide or the pop-up Leaderboard. The points score adjustment feature lets you manually add or remove points from any quiz player. It's a handy way to run bonus rounds, reward good behaviour, or correct a score. ## Awarding or deducting quiz points Point adjustments work on both the **Leaderboard** slide and the **pop-up Leaderboard**. If you add bonus points on a **Leaderboard slide**, deleting that slide will also delete the bonus points. To make sure the bonus points are kept, add them using the **pop-up Leaderboard** instead. Navigate to the **leaderboard** and hover your mouse over the player you want to award or deduct points from. Click the **⇧ Points** button. Type in the number of points you want to add. Type a minus symbol (`-`) followed by the number of points you want to remove. After awarding or deducting points, you'll see a confirmation of the player's new total and, if the change moved them, their new position on the leaderboard. The leaderboard then updates automatically, and players see their updated scores on their phones. ## Reading the updated leaderboard On the updated leaderboard you'll see **3 numbered columns**: 1. The total number of points for each player in the quiz. 2. The number of points gained since the last leaderboard was shown. 3. The difference in points from awarding and deducting. For more on adding, removing, and re-enabling leaderboards, see [Adding and deleting a leaderboard on your quiz](/features-and-functions/adding-and-deleting-a-leaderboard-on-your-quiz). ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # How to Censor Inappropriate Names on a Quiz Source: https://docs.ahaslides.com/presenting/how-to-censor-inappropriate-names-on-a-quiz Manually censor an individual quiz player's name from the lobby or leaderboard without relying on the profanity filter, and uncensor it the same way. You can manually censor an individual quiz player's name without using the profanity filter. The [profanity filter](/presenting/how-to-use-profanity-filter) catches and censors most English profanities entered by participants. Even so, there may be other inappropriate quiz names that you want to censor manually. ## There are 2 ways to do this ### 1. In the lobby While waiting to start a quiz, player names gradually appear in the lobby. The presenter can censor any inappropriate name simply by clicking on the name. ### 2. On the leaderboard On any leaderboard slide, the presenter can press the **eye** icon next to a participant's name to censor it. Once a name is manually censored this way, it **stays censored** until the presenter uncensors it the same way. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Censor open-ended & word cloud responses Source: https://docs.ahaslides.com/presenting/how-to-manually-censor-responses-on-open-ended-word-cloud-slides Remove individual participant responses from Word Cloud and Open-Ended slides — click a word to remove it, or press the X icon next to an Open-Ended response. Alongside the [profanity filter](/presenting/how-to-use-profanity-filter), you can manually remove individual participant responses from your Word Cloud and Open-Ended slides. ## 1. Remove submissions on a Word Cloud slide On a Word Cloud slide, click on the word you want to remove. Clicking it removes it from the cloud. For more on this slide type, see [Using the Word Cloud Slide](/using-slide-types/using-the-word-cloud-slide). ## 2. Remove submissions on an Open-Ended slide On an Open-Ended slide, find the submission you want to remove and press the **X** icon next to it. For more on this slide type, see [Using the Open Ended Slide](/using-slide-types/using-the-open-ended-slide). ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # How to Use the Profanity Filter Source: https://docs.ahaslides.com/presenting/how-to-use-profanity-filter The profanity filter blocks swear words entered by participants across word clouds, open-ended, Q&A, and short answer quiz slides, plus name fields. The profanity filter setting blocks swear words inputted by your participants at any point during your presentation. This setting can filter profanities across **any slides in which participants have free range to type**, including: * *Word clouds* * *Open-ended* slides * *Q\&A* slides * *Short answer* quiz slides * Any place in which participants can enter their names With the profanity filter on, swear words will appear as a series of asterisks equal to the number of letters in the swear word. There are **3 places** on the AhaSlides editor where you can toggle the profanity filter on or off: 1. In the **Settings** tab in the Edit screen. 2. Under **Other settings** in the **Content** tab of Open-Ended, Q\&A, Brainstorm, and Word Cloud slides — toggling the profanity filter on or off here **will take effect across all slides**. 3. While presenting, to turn on the profanity filter, you can click the **Menu** icon and select **Filter profanity**. Currently, the profanity filter works with the vast majority of profanities in English. If you have noticed an error in the filter or would like to make a suggestion, please contact us at [hi@ahaslides.com](mailto:hi@ahaslides.com). You can also censor any quiz name submission on the lobby or leaderboard screen of a quiz, regardless of whether it's profanity or not. See [How to Censor Inappropriate Names on a Quiz](/presenting/how-to-censor-inappropriate-names-on-a-quiz) for a quick guide on how to do it. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Presentation won't start or can't join Source: https://docs.ahaslides.com/presenting/presentation-wont-start-or-participants-cant-join Fix a presentation that won't start or participants who can't join by checking private mode, Present mode, your network, the join link and verification. If you press **Present** and nothing happens for your audience, or people say they can't join with the access code or QR code, it's almost always one of a handful of causes. Work through the checks below in order — each one takes a few seconds and fixes the most common reasons a session won't start. Participants can only join and interact when a presentation is in **public** mode. If it's still in **private** mode — the setting you use while editing — the join link won't open for anyone. Click the **Share** icon in the top-right corner of the editor, open **Visibility**, and choose **Public**. Private mode is available on every plan, so this is never a plan restriction. See [Turning on private mode for your presentation](/presenting/turning-on-private-mode-for-your-presentation). In the default **host-led** setup, participants can only join while you are actually presenting. If you're still on the edit screen, or you've shared the link before pressing **Present**, the session isn't open yet. Press **Present** first, then share the link or QR code. For a **quiz**, participants also need you to be on a quiz slide — a host-led quiz isn't "open" before you press **Present** or while a non-quiz slide is on screen. See [How to Make and Run a Quiz](/using-slide-types/how-to-make-and-run-a-quiz) and [Quiz troubleshooting and FAQs](/using-slide-types/quiz-troubleshooting-and-faqs). If you'd rather let people join and answer at any time without a host, switch to self-paced mode — open the **Settings** tab, click **Who takes the lead**, and choose **Audience (self-paced)**. See [Setting up a self-paced presentation on AhaSlides](/presenting/setting-up-a-self-paced-presentation-on-ahaslides). If AhaSlides won't load at all — for you or for your participants — the block is usually coming from a company, organisation or school network, or from an internet service provider. Ask whoever manages the network to whitelist AhaSlides, and check the participants' own connection is stable. The full list of ports and domains to allow is in [Using AhaSlides on a restricted network](/getting-started/using-ahaslides-on-a-restricted-network). Each presentation has its own unique access code and QR code. If someone is using a link or code from a different presentation — or a screenshot from an earlier session — they won't get in. Share the current link or QR code straight from the **Share** menu of the presentation you're running, and ask participants to enter the code exactly as shown. See [Sharing your presentation for participants to join](/presenting/sharing-your-presentation-for-participants-to-join). If you've deliberately turned on audience verification or authentication — for example, to restrict a presentation to specific people — participants are asked to verify before they can join. Anyone who isn't allowed, or hasn't completed the step, won't get in. Check whether you meant to have this on, and confirm the right people are on the list. See [Participant verification](/features-and-functions/participant-verification) and [Using audience authentication](/presenting/using-audience-authentication). ## Where to Go Next How to share the access link and QR code, and whether participants need an account. The ports and domains to whitelist when a company, school or ISP network is blocking AhaSlides. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Screen Sharing AhaSlides with Zoom Source: https://docs.ahaslides.com/presenting/screen-sharing-ahaslides-with-zoom Share your screen on Zoom to host your AhaSlides presentation for an online audience, then reveal the QR code so remote participants can join and respond. You can share your screen on Zoom to host your AhaSlides presentation for an online audience. ## How to share AhaSlides on Zoom Open your AhaSlides presentation. Host or join a Zoom meeting. In the meeting, click the **Share Screen** button. Select the window with AhaSlides open and click **Share**. Click **Present**. From here, you can [share your presentation](/presenting/sharing-your-presentation-for-participants-to-join) with your participants by revealing the QR code in the top bar. Remote attendees scan it (or open the access link) and respond from their own devices while they watch your shared screen. ## Tips * Do a dry run before going live to iron out any difficulties you might encounter. * Close all other tabs apart from AhaSlides and Zoom to improve loading speed. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Set up a self-paced presentation Source: https://docs.ahaslides.com/presenting/setting-up-a-self-paced-presentation-on-ahaslides Let your audience play a quiz or complete a survey in their own time. Self-paced mode lets participants proceed through a presentation without a host. Find out how your audience can play a quiz/complete a survey in their own time. Choosing the **self-paced** setting lets your audience proceed through a presentation **without a host**. This is great for: * Teachers who want to assign a quiz as homework. * Quiz masters who want to give their players freedom to complete a quiz at a time that suits them. * Trainers who want to carry out a survey that participants can complete at their own pace. ## How to turn on self-paced mode ``` For a YouTube video you can control **autoplay**, **start time**, and **end time** through the embed code. Add parameters like `autoplay=1`, `start=TIME_IN_SECONDS`, and `end=TIME_IN_SECONDS` to the `src` URL. For example, to autoplay a video starting at 0:30 and ending at 1:05, add `autoplay=1&start=30&end=65`. Replace the existing unique identifier (e.g. `si=1TXF_LEelk04bjDC`) in the `src` URL with those parameters. ## 2. Other Options * **Caption** — adds a caption underneath the embed window. * **Also show on audience's smartphones** — tick this box if you want the embedded content (for example, a YouTube video) to appear on your audience's devices as well. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Use the Interactive Image slide Source: https://docs.ahaslides.com/using-slide-types/using-the-interactive-image-slide Interactive Image lets you pin notes to spots on a picture, and your audience taps each hotspot to read at their own pace on their own phone. Interactive Image turns a picture into something your audience explores for themselves. You upload an image, drop notes on the spots that matter, and each person taps those spots on their own phone to read at their own pace. It's a self-paced content slide — no question, no timer, no score — so it stays up for as long as the room needs while you talk. ## How it works Place up to eight **hotspots** on an uploaded image. Each holds a short note — a heading and a line or two — and the markers are numbered, so you can set the order the eye should follow. When you present, every participant sees the full image on their phone and taps any marker to open its note, in any order and as often as they like. Visited hotspots look different from unvisited ones, and people can pinch to zoom on a busy image. ## Setting up your slide In the editor, click **New slide** and pick **Interactive Image** from the slide type picker. Add one image — a diagram, map, product screenshot, or photo. It fills the slide, so pick something worth exploring. Click anywhere on the image to add a hotspot, up to eight. Drag a marker to reposition it, or delete one to free a slot. Give each hotspot a heading (up to 40 characters) and a note (up to 150 characters). Keep every note self-contained, since people read them in any order. Reorder the hotspots so the numbers trace the path you want across the image. ## Presenting Click **Preview** in the top header to check the presenter and participant views first. When you present, the image fills the main screen with markers readable from the back of the room. Opening a note on the big screen doesn't control anyone's phone — everyone keeps reading at their own speed. ## Common use cases Interactive Image fits any moment where a picture carries the detail and you want the room to explore it, not vote on it. ### Education * **Diagrams and anatomy** — label the parts of a system and let students tap each one to read how it works. * **Maps and timelines** — pin context to places or dates for self-paced study. ### Training and workshops * **Process walkthroughs** — mark each step of a workflow or safety layout on a single image. * **Product tours** — annotate a screenshot so trainees explore the interface at their own pace. ### Meetings and events * **Org charts or floor plans** — let people tap around to find what's relevant to them. * **Rich visuals** — turn a dense infographic into something the room can read on their own devices. ## Interactive Image vs. Pin on Image Both build on an image, but they're opposite tools. With **[Pin on Image](/using-slide-types/using-the-pin-on-image-slide)** the audience drops pins to answer and you get a live heatmap. With Interactive Image *you* place the pins and the audience taps to read — it delivers information rather than collecting it. ## Have a question? Contact our support team — if you're logged in, use the chat bubble in the bottom-right of your dashboard; otherwise [contact us here](https://ahaslides.com/contact-us/) or email [hi@ahaslides.com](mailto:hi@ahaslides.com). # Set up a Match Pairs quiz slide Source: https://docs.ahaslides.com/using-slide-types/using-the-match-pairs-slide Have participants match prompts with answers under a timer, with optional partial scoring for each pair they get right. Match Pairs is a [quiz](/using-slide-types/how-to-make-and-run-a-quiz) question type where participants match a column of prompts with a column of answers, using text, images, or a mix of both. ## How It Works Participants see the question along with two columns: **prompts**, numbered *1, 2, 3, 4*, on the left, and **answers**, lettered *A, B, C, D*, on the right. The answer column shuffles automatically so participants can't just copy the on-screen order. Within the time limit, participants match each prompt with the answer it goes with. ## Setting Up a Match Pairs Slide In the editor, select **Match Pairs** from the **Quiz** section of the slide type picker. Write your question or instructions in the **Your question** field. Under **Pairs**, type up to **4 prompts** and the answers they match with. You can upload an image in place of text for any prompt or answer using the image icon next to the field. Adjust the settings below the pairs — see Settings below. ## Settings Set the maximum and minimum points for the question. If **Faster answers get more points** is off, any correct answer earns the maximum. Rewards speed — for example, a player with 80 seconds left on a 100-second timer earns 80 out of 100 points. Rewards each correctly matched pair individually, even if the player doesn't match them all. For example, matching 1 out of 4 pairs correctly earns 25% of the points. How many seconds participants have to match all pairs. Without partial scoring enabled, players must match all prompts and answers correctly to earn any points. ## Video Tutorial