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When something goes wrong on our side, AhaSlides shows a red bar across the top of the screen, so you know straight away that the problem is not your device or your internet connection. Use this page to check what the bar means, what to do while it is showing, and where to follow updates.
The red AhaSlides status bar reading: We're having a system issue on our side and are working to fix it. Please try again in a few minutes.

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The status bar at a glance

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What to do when you see the status bar

  1. Don’t change anything on your side. The bar means the problem is on our side, so restarting your router, clearing your browser data or switching devices won’t fix it.
  2. Follow the AhaSlides status page for live updates on which services are affected and when they are back.
  3. Try again in a few minutes. You don’t need to reload to make the bar go away: it disappears by itself once we have fixed the problem.
If a Cannot connect to server window opens while the problem is on our side, it says the same thing: “This is on our side, not your internet connection.” Click Reload to try again once the bar has gone.

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Troubleshooting AhaSlides when there is no status bar

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Something fails, but there is no red bar

When there is no red bar, the cause is more likely to be your connection or your network. In that case the Cannot connect to server window asks you to check your internet connection.
  1. Check your internet connection, then reload the page.
  2. If AhaSlides won’t load at all at work or school, the network may be blocking it. See Using AhaSlides on a restricted network.
  3. If your audience can’t join a live session, see Presentation won’t start or participants can’t join.
  4. Check the AhaSlides status page too, in case a problem has just started.
Still stuck? Email us at hi@ahaslides.com and we’ll help you look into it.

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Frequently asked questions

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Can I close the status bar?

Yes. Click the × on the right of the bar. This only hides it on the page you are on: it doesn’t affect the fix, and the bar shows again on other pages while the problem continues.

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Do I need to report the problem to AhaSlides?

No. The bar means we have found a problem on our side and are working on it. If something still doesn’t work after the bar has gone, email hi@ahaslides.com.

Using AhaSlides on a restricted network

The ports and domains to allow when a company, school or ISP network is blocking AhaSlides.

Presentation won't start or participants can't join

Quick checks when your audience can’t join a live session.
Have a question? Contact our support team: if you’re logged in, use the chat bubble in the bottom-right of your dashboard; otherwise contact us here or email hi@ahaslides.com. Want to connect with other users? Join the AhaSlides community to share tips, request features, and see how others engage their audiences.